A leading national health care solutions provider needed an effective solution to help them assure the health of their large disk storage environment. Using IntelliMagic Vision, they moved from reactive fire-fighting of availability issues to proactively preventing performance problems.
The health insurance company offers a variety of insurance products to all segments of the population, including large employer groups, small businesses and individuals. Their storage environment consists of a variety of disk products from three major disk manufacturers.
In 2012, the health insurer began using IntelliMagic Vision to proactively manage their storage environment to prevent application service disruptions. After trying the storage hardware vendor solutions, they preferred IntelliMagic’s flexible and stable alternative that fully addresses their ever-growing requirements for managing storage performance availability.
IntelliMagic Vision collects metrics from SAN Storage and Fabric devices using industry standard and vendor specific APIs. This measurement data is enriched with additional calculations, and workload levels are compared to hardware component capabilities using built-in expert knowledge. This added intelligence provides automatic identification of availability risks in the SAN infrastructure, as well as quick isolation of where performance constraints are occurring.
“IntelliMagic Vision gives us far more insight into the performance health of our storage environment than we have had in the past. The earlier stage visibility allows us to proactively manage and rebalance our environment and reduce production problems. Many of the tools we have tried in the past were less stable and did not work as promoted. Periodically, we use IntelliMagic Solutions to evaluate other vendors that we are considering implementing,” says Bob Venable, Manager of the insurer’s Enterprise Systems.
The organization has continued to expand their storage environment to take advantage of the latest in storage technology. “IntelliMagic has been very responsive and we are very pleased with how the solution has met our performance and capacity planning insight requirements as our environment has grown and evolved,” says Keith Runnels, their Enterprise Storage Team Lead.
IntelliMagic strives to continue to enhance its solutions by listening to its customers. Runnels states, “We like that we have a voice with regards to product direction. Over the past couple of years we have submitted numerous product enhancement requests and many of them have been implemented. If they say they will do something, they always do it. Their excellent customer service continues long after we signed the initial agreement.”
Runnels concludes, “IntelliMagic has been a fantastic provider that allows us to provide the highest levels of continuously available service consistent with our company standards.”